I have upgraded version however I can't get rid of 7 high risk virus's I need help!!

Vicki's Avatar


06 Dec, 2018 02:41 PM

Would someone please help me? I have upgraded version of this software however after funning a scan, I still have 7 high risk virus's I can't quarantine
There isn't a number to call but yet they still want their money each month!!!

  1. Support Staff 1 Posted by James on 19 Dec, 2018 12:50 AM

    James's Avatar

    Hi Vicki,

    Please upload a screenshot of the remaining risks and we will tell you how to remove them.

    Do not call that number or pay them, it is a common scam.

    Sorry for the late reply,

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

15 May, 2019 02:16 AM
14 May, 2019 06:47 PM
11 May, 2019 09:37 PM
10 May, 2019 09:38 PM
30 Apr, 2019 04:15 PM


24 Apr, 2019 04:43 PM
21 Apr, 2019 04:26 PM
12 Apr, 2019 07:00 PM
10 Apr, 2019 07:02 PM
08 Apr, 2019 08:33 PM
08 Apr, 2019 08:24 PM