Suscription to premium version

Claudio Rosa's Avatar

Claudio Rosa

26 Dec, 2018 08:53 PM

Good evening _I subscribed to the premium version but it seems it has no effect, in fact the app is still running under a free mode and I can't put in quarantine some adware that the app found.
Please can you tell me what were wrong?

  1. Support Staff 1 Posted by James on 05 Jan, 2019 12:19 AM

    James's Avatar

    Hi Claudio,

    Seems to be an issue with the Mac App store version of the application. We are working on fixing it.

    Meanwhile you can download Adware Cleaner from;

    I hope this helps,

  2. 2 Posted by Claudio Antonio... on 12 Jan, 2019 10:54 PM

    Claudio Antonio Rosa's Avatar

    for download as per you suggest need pay other usd 4,99.
    This is not correct.
    I've just payed you 25 days ago without solve the problems in my pc, I
    don't want pay 2 times.
    Please solve the problem or return to me the amount that I've payed because
    I've not received the service from you.

  3. 3 Posted by Wayne - Andrew ... on 29 Jan, 2019 11:11 PM

    Wayne - Andrew Palmer's Avatar

    Has this issue been solved? I am also a Mac user who payed for the premium version and I am not able to access it. I need the issue to be solved ASAP or my money back please.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

01 Jul, 2020 07:49 PM
27 Jun, 2020 07:40 PM
18 Jun, 2020 04:36 PM
02 Jun, 2020 07:22 PM
12 May, 2020 08:44 PM


23 Mar, 2020 07:03 PM
05 Jan, 2020 01:20 AM
27 Dec, 2019 03:07 AM
15 Nov, 2019 06:30 AM
10 Oct, 2019 09:52 AM
24 Sep, 2019 05:43 PM