Suscription to premium version

Claudio Rosa's Avatar

Claudio Rosa

26 Dec, 2018 08:53 PM

Good evening _I subscribed to the premium version but it seems it has no effect, in fact the app is still running under a free mode and I can't put in quarantine some adware that the app found.
Please can you tell me what were wrong?
Thanks

  1. Support Staff 1 Posted by James on 05 Jan, 2019 12:19 AM

    James's Avatar

    Hi Claudio,

    Seems to be an issue with the Mac App store version of the application. We are working on fixing it.

    Meanwhile you can download Adware Cleaner from; https://macware.com/adware-cleaner/

    I hope this helps,
    James

  2. 2 Posted by Claudio Antonio... on 12 Jan, 2019 10:54 PM

    Claudio Antonio Rosa's Avatar

    James
    for download as per you suggest need pay other usd 4,99.
    This is not correct.
    I've just payed you 25 days ago without solve the problems in my pc, I
    don't want pay 2 times.
    Please solve the problem or return to me the amount that I've payed because
    I've not received the service from you.
    Thanks

  3. 3 Posted by Wayne - Andrew ... on 29 Jan, 2019 11:11 PM

    Wayne - Andrew Palmer's Avatar

    Has this issue been solved? I am also a Mac user who payed for the premium version and I am not able to access it. I need the issue to be solved ASAP or my money back please.

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