virus threat

florence tarniquet's Avatar

florence tarniquet

12 Aug, 2018 02:58 PM

hello,

I just bought your adware cleaner but have 5 threats I can't delete ?? why ??

florence

  1. Support Staff 1 Posted by James on 13 Aug, 2018 03:36 AM

    James's Avatar

    Where did you download the application from? The Mac App Store or our web store.

    Please also provide a screenshot of the threats and we will review them for you.

  2. 2 Posted by Florence Tarniq... on 13 Aug, 2018 08:49 AM

    Florence Tarniquet's Avatar

    Hi James ,

    I bought from apple store …

    This is the picture

    Thanks, florence

  3. Support Staff 3 Posted by James on 13 Aug, 2018 11:48 AM

    James's Avatar

    Hi Florence,

    It looks like you have accidentally downloaded and installed MacKeeper. I have attached our MacKeeper removal tool to this message so you can easily remove it.

    If you have any trouble let me know,
    James

  4. 4 Posted by Florence Tarniq... on 13 Aug, 2018 11:57 AM

    Florence Tarniquet's Avatar

    Thanks

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