I've done a payment Adware Cleaner Monthly

Aigul's Avatar

Aigul

12 Aug, 2018 01:13 PM

Good day,

yesterday I bought the premium ver of Adware Cleaner Monthly. My bank approved this payment, but I haven't been using this app yet. Could you help me to understand what the reason?

APPLE ID
[email blocked]

ORDER ID
MV8ZY546VH DOCUMENT NO.
115222211183

INVOICE DATE
11 Aug 2018

BILLED TO
Visa .... 9200
Aigul Turebay
My street
Almaty, AAO 050000
KAZ

thank you
br, Aigul

  1. Support Staff 1 Posted by James on 13 Aug, 2018 03:38 AM

    James's Avatar

    What exactly is the problem? Did it not activate the premium version after you paid for it?

    Have you tried restoring purchases from within the application?

  2. 2 Posted by Aigul Turebay on 15 Aug, 2018 02:39 PM

    Aigul Turebay's Avatar

    Please see a screenshot in attach. It’s a free version.
    > Have you tried restoring purchases from within the application?
    >
    Sure, I did it. However, you see it's still a free ver.

  3. 3 Posted by Aigul Turebay on 10 Sep, 2018 02:36 PM

    Aigul Turebay's Avatar

    Hello,

    Yes, it didn’t activate the premium version after my paid.
    I didn’t try restoring purchases from within the app.

  4. 4 Posted by Aigul Turebay on 15 Sep, 2018 11:20 AM

    Aigul Turebay's Avatar

    Hi
    Why your app cannot delete the Mackeeper prog?

  5. Support Staff 5 Posted by James on 20 Sep, 2018 04:03 AM

    James's Avatar

    Due to Apple sandboxing restrictions some threats can not be removed by our application automatically.

    I have attached a tool which will help you remove the MacKeeper program.

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