I've done a payment Adware Cleaner Monthly

Aigul's Avatar


12 Aug, 2018 01:13 PM

Good day,

yesterday I bought the premium ver of Adware Cleaner Monthly. My bank approved this payment, but I haven't been using this app yet. Could you help me to understand what the reason?

[email blocked]


11 Aug 2018

Visa .... 9200
Aigul Turebay
My street
Almaty, AAO 050000

thank you
br, Aigul

  1. Support Staff 1 Posted by James on 13 Aug, 2018 03:38 AM

    James's Avatar

    What exactly is the problem? Did it not activate the premium version after you paid for it?

    Have you tried restoring purchases from within the application?

  2. 2 Posted by Aigul Turebay on 15 Aug, 2018 02:39 PM

    Aigul Turebay's Avatar

    Please see a screenshot in attach. It’s a free version.
    > Have you tried restoring purchases from within the application?
    Sure, I did it. However, you see it's still a free ver.

  3. 3 Posted by Aigul Turebay on 10 Sep, 2018 02:36 PM

    Aigul Turebay's Avatar


    Yes, it didn’t activate the premium version after my paid.
    I didn’t try restoring purchases from within the app.

  4. 4 Posted by Aigul Turebay on 15 Sep, 2018 11:20 AM

    Aigul Turebay's Avatar

    Why your app cannot delete the Mackeeper prog?

  5. Support Staff 5 Posted by James on 20 Sep, 2018 04:03 AM

    James's Avatar

    Due to Apple sandboxing restrictions some threats can not be removed by our application automatically.

    I have attached a tool which will help you remove the MacKeeper program.

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