Suspected Malware

Tom Middleton's Avatar

Tom Middleton

08 Aug, 2018 03:28 PM

Hello

I suspect I have Malware on my Mac, owing to a large number of redirects that occur when I am using my web browser (either Chrome or Safari). I have tried to address the problem using Adware Cleaner, for which I have paid the premium subscription. However, the app has not been able to remove all of the files it considers a threat, and I cannot seem to locate these when I use the link provided.

Please can you assist?

  1. Support Staff 1 Posted by James on 13 Aug, 2018 03:42 AM

    James's Avatar

    Hi Tom,

    It looks like you have a MacKeeper problem. I have attached a removal tool that should help you remove it.

    Let me know how it goes,
    James

  2. 2 Posted by Tom Middleton on 13 Aug, 2018 06:00 PM

    Tom Middleton's Avatar

    Thanks for that, James. The problem appears to be resolved thanks to your
    tool.

    Best wishes

    Tom

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